Policies

1. Though massage therapists are considered licensed medical professionals, the therapist does not diagnose diseases or prescribe medication for diseases.  Within the scope of teaching and facilitating, the massage therapist may recommend self-help exercises, nutritional advice, and/or suggest water intake, which the client may or may not choose to do.  The client attests that they have properly disclosed in writing all known health conditions and all current medications.  

2. The client will be given privacy to disrobe and will be modestly draped at all times.  If you are uncomfortable removing your briefs/panties, you may leave them on; however, this can limit the work done on the back and legs.

3. It is the responsibility of the client to keep the massage therapist informed of all current medical treatments and/or conditions.  Written permission may be required from the physician, chiropractor, physical therapist, etc., to the massage therapist that bodywork may be indicated in the instances of contraindications.  The therapist reserves the right to cancel services if the client presents with an absolute contraindication, such as:  fever; contagious diseases, including any cold or flu, no matter how mild it may seem; under the influence of alcohol or drugs-including prescription pain medication; recent operations or acute injuries; neuritis or skin diseases.

4. The client is responsible for practicing proper hygiene and a state of cleanliness at the time of the appointment.

5. Clients under 18 years of age:  A parent or guardian must remain in the treatment room for the duration of the appointment.  

6.  Sexual advances verbally or physically will not be tolerated, and the session will end immediately.  You will not be referred to another massage therapist.

Payment is required when services are rendered.  Forms of payment accepted:  Cash, Venmo, and credit/debit card.  When booking an appointment with Mission : Massage, credit/debit card information may be collected at the time of booking.  Charges to credit/debit cards will be applied as per Mission : Massage policy. Tipping is appreciated and optional.  Mission : Massage does not bill insurance; however if your employer provides an HSA account, please check applicable guidelines with your employer to see if you may pay for your massage with your HSA account funds.

Appointments must be canceled at least 24 hours in advance to avoid charges for the appointment.  Cancellation of appointments made for a same-day service will result in a cancellation fee of 100% the price of the scheduled appointment.  (Card information may be  required to hold the appointment when scheduling a same-day appointment.  Client may pay cash at time of appointment.)  

Clients may reschedule an appointment by phone, text, or online up to 24 hours prior to their scheduled appointment time. Rescheduling less than 24 hours prior to a scheduled appointment must be done by phone or text and may result in required prepayment for the rescheduled appointment. Rescheduling an appointment generally will not incur a cancellation fee, unless there is repeated rescheduling (more than two times). 

Clients who are no show/no call for an appointment will be charged the full amount for their service.  Subsequent appointments will require prepayment. 

Refunds are handled on a case-by-case basis.  

For client safety, when area schools are closed due to inclement weather (snow/ice day), Mission : Massage MAY also be closed.  If so, clients will not be charged and Mission : Massage will make contact for rescheduling.